For Referrers

We are clinically led, named-team, and locally based. Our scope of practice is held by Laura Zimmerman, an endorsed Nurse Practitioner. Every patient we accept comes with a written care plan, a named lead nurse, and copy filed back to the GP with consent.

Our model aims to provide consistent and familiar clinicians who have been hired locally wherever possible.

When to refer

• A patient being discharged from hospital, where the first thirty days at home would benefit from clinical oversight.
• A household where in-home care is being considered for the first time and a structured assessment would help.
• A patient whose existing arrangement is not holding, and where a second clinical view would be useful.
• A patient anywhere in Australia who would benefit from telehealth advice, by assessment.

What happens after a referral

Your Care Navigator then phones the family. A clinical conversation follows, this is held with a named senior clinician.

Following this conversation, we aim to send a written care summary to the family within three business days, with a copy to the referring clinician: observations, a proposed first step, and a defined next contact point.