We are clinically led, named-team, and locally based. Our scope of practice is held by Laura Zimmerman, an endorsed Nurse Practitioner. Every patient we accept comes with a written care plan, a named lead nurse, and copy filed back to the GP with consent.

Our model aims to provide consistent and familiar clinicians who have been hired locally wherever possible.

When to refer

• A patient being discharged from hospital, where the first thirty days at home would benefit from clinical oversight.
• A household where in-home care is being considered for the first time and a structured assessment would help.
• A patient whose existing arrangement is not holding, and where a second clinical view would be useful.
• Telehealth-led Tier 1 Advisory anywhere in regional Queensland and Northern New South Wales, by assessment.

What happens after a referral

Our Coordinator phones the family within 1-2 business days. A clinical conversation follows, this is held with a named senior clinician.

Following this conversation, we send a written Action Memo to the family with copy to the referring clinician - observations, a proposed first step, and a defined next contact point.