For Families
For Families
If you're working out what's next for a parent at home, start here.
We are a private home health service in Goondiwindi, with a Nurse Practitioner-led model of care. Five levels of in-home care, from a single advisory visit to round-the-clock presence, by assessment.
How it begins
A clear first step for families
A short first conversation
It begins with a complimentary 15-minute conversation with your Care Navigator, so we can understand what’s happening and answer initial questions.
Assessment
If a clinical conversation is appropriate, we arrange an assessment by phone, telehealth or in person.
A written care summary
After the clinical conversation, we aim to send you a signed care summary within three business days, with our observations and a practical recommended first step.
How we work
How we work with families
It begins with a complimentary 15-minute conversation with your Care Navigator. This gives us time to understand what is happening, answer your initial questions, and consider whether Wattle and River Home Health may be the right fit.
If a clinical conversation is appropriate, we will arrange an assessment by phone, telehealth or in person. Following this, we aim to send you a written care summary within three business days. This is a brief, signed record of our observations and our recommended first step.
The care summary is yours to keep, whether or not you choose to become a Wattle and River Home Health client. Our aim is to give your family clarity, direction and a practical way forward.
A resource for you
Is home still working?
A reflection guide for families.
Twelve open questions to help you think about how your parent is doing at home. No score. No diagnosis. Just questions, and space to write.
Where shall we send the link?
Your guide is on the way.
If the download didn’t start, check your inbox. We’ve sent it there too.
Open the PDFWe'll email the PDF and send one short reminder in two months. Nothing else. Privacy.
Reading for families
Clear, practical resources written by our nursing team to help families feel informed, prepared and less alone. No obligation, just useful guidance you can keep.
Talk with our team
A complimentary 15-minute phone call, without obligation,
to talk through what is happening and a sensible first step.